Privacy Policy
Last Updated: 15 March 2026
1. INTRODUCTION
Skills Forge Solutions (Pty) Ltd ("we," "us," or "our") is committed to protecting the privacy and personal information of our global clients and users. This policy explains how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).
2. INFORMATION WE COLLECT
We collect information that allows us to deliver bespoke digital solutions and maintain professional relationships. This includes:
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Identity Data: Names, job titles, and company details.
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Contact Data: Email addresses, phone numbers, and physical business addresses.
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Technical Data: IP addresses, browser types, and usage patterns on our Wix website.
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Project Data: Information provided during the briefing process for digital assets and strategic design.
3. HOW WE USE YOUR DATA
We process your information for the following purposes:
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To fulfill contractual obligations and deliver services defined in our Master Service Agreement (MSA).
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To manage our relationship with you, including billing and project updates.
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To comply with South African tax (SARS) and legal requirements.
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To improve our digital offerings and website performance.
4. INTERNATIONAL DATA TRANSFERS
As a global solutions provider, your data may be transferred across borders.
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Cross-Border Flow: We ensure that any international transfer of personal information (e.g., to our global clients or cloud storage providers) is protected by adequate levels of data protection or standard contractual clauses as required by POPIA and GDPR.
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Independent Creatives: Our elite network of independent creatives may access project-specific data only as required to deliver your bespoke solutions, governed by strict confidentiality and IP assignment agreements.
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We utilize industry-leading AI and cloud-based production tools (such as Notion AI and ElevenLabs). While these tools process data internationally, we ensure that your personal information is not used to train public machine-learning models and remains protected under our secure, private enterprise environments.
5. DATA SECURITY
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, contractors, and creatives who have a business "need to know".
6. YOUR LEGAL RIGHTS
Under POPIA and GDPR, you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request that we fix any inaccurate information.
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Deletion: Request that we erase your personal data ("the right to be forgotten").
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Objection: Object to the processing of your data for marketing purposes.
7. THE INFORMATION OFFICER
In compliance with POPIA, our designated Information Officer is responsible for overseeing questions in relation to this privacy policy.
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Name: Christopher Louw
8. ADDITIONAL DISCLOSURES FOR U.S. RESIDENTS (CCPA/CPRA)
If you are a resident of California (or other US states with similar privacy laws), you have specific rights regarding your "Personal Information":
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Right to Know: You may request to know what specific pieces of personal information we have collected about you over the past 12 months.
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Right to Opt-Out of Sale/Sharing: Skills Forge Solutions does not sell your personal information to third parties. We only share data with our elite independent creatives to the extent necessary to fulfill your project requirements.
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Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
9. CHILDREN’S PRIVACY (COPPA)
Our services are strictly directed to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).
10. ACCESS TO INFORMATION (PAIA)
In accordance with the Promotion of Access to Information Act (PAIA), we have prepared a PAIA Manual which outlines the categories of records held by Skills Forge Solutions and the process for requesting access to them. This manual is available upon request or can be accessed via our website footer.